Refund

Refund Policy

This Owala page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to owaleer.shop.

Our approach at Owala to eligibility
This eligibility section covers orders and visits through owaleer.shop for Owala. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

refund timing at Owala
For purchases made through owaleer.shop, Owala applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: exceptions
Customers using owaleer.shop can rely on the following Owala guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Owala customers should know about support
Owala publishes this support guidance for customers using owaleer.shop. For return or exchange assistance, contact Support@Owaleer.shop or 8108414595.

What Owala customers should know about condition of returns
Customers using owaleer.shop can rely on the following Owala guidance about condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to starting a request
Owala publishes this starting a request guidance for customers using owaleer.shop. To start a return or exchange, contact us at Support@Owaleer.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at Owala
Customers using owaleer.shop can rely on the following Owala guidance about order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaleer.shop
Phone: 8108414595
Physical address: 366 Capitol Mall, Sacramento, California, 95814, United States